Refund and Return Policy

Welcome to Optimumall. We aim to provide you with a satisfying shopping experience. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Refund Policy:

• Product Defects or Damage: If you receive a defective or damaged product, please contact us within 14 days of receiving the item. We will either refund your purchase or send a replacement, depending on your preference.

• Incorrect Item Received: If you receive the wrong item, please notify us within 14 days of receiving the product. We will arrange for the correct item to be sent to you at no additional cost.

2. Return Policy:

• Change of Mind: If you change your mind about a purchase, you may return the item within 14 days of receiving it. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs are the responsibility of the customer.

• Returns Process: To initiate a return, please contact our customer support team at [customer support email]. Include your order number, the reason for the return, and any relevant photographs if applicable. We will provide you with return instructions and address.

3. Refund Process:

• Processing Time: Refunds are typically processed within 14  days of receiving the returned item. Please allow additional time for your financial institution to complete the transaction.

• Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original method is not available, we may issue the refund in the form of store credit.

4. Exclusions:

• Non-Returnable Items: Certain items, such as personalized or intimate goods, are non-returnable unless defective.

• Clearance or Final Sale Items: Clearance or final sale items are non-refundable and non-exchangeable.

5. Contact Us:

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [customer support email].

6. Changes to This Policy:

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Optimumall. We appreciate your understanding and cooperation with our Refund and Return Policy.